Office Phone and WhatsApp: +44 (0)7720249206

Frequently Asked Questions

To book one of our pre-designed itineraries, go to any tour and click 'Book Now'

This will take you to the description and availability for the tour. Under the BOOK TOUR button, click BOOK NOW and this will take you to our booking system provider with Fareharbor. Please note that there is a system booking fee added to your final price at the time of checkout.

To book a bespoke itinerary, please fill out the form on the following page (click here).

Yes. We use Fareharbor to process all our tours. No credit card or personal detail information for booking is kept on our website.

SSL is active on our site by Starfield Secure.

Our tours mainly run during the summer season, Easter - October 31st, focusing on Whisky, Castles and Heritage.

We do run some tours out of season. Please note some of the distilleries, castles and other attractions close when the season ends. Therefore some tours will not be available or can be adapted reflecting the seasonality.

We have tours that run especially outside of the season such as Stargazing, where it even might be possible to see the Northern Lights!

We will take bookings for 1 Day Tours up to 24 hours before day of departure, however, this needs to be booked over the phone. The online reservation is open up to 48 hours before departure.

We will take bookings for Multi Day Tours well in advance, we recommend that you book at least 21 days before departure if it's a late booking. It might not be possible to accept late bookings due to administrative procedures and costs, especially during the high season - April 1st to September 30th.

We recommend booking in advance so as to avoid disappointment as our tours could sell out.

Yes, we are happy to accept groups on our tours with a maximum of 6 passengers. All our tours are private tours, so only your party will be on it.

We can also arrange a bespoke tour for your party for up to a maximum of 6 passengers, due to COVID-19 measures.

We are happy to accept Visa, Mastercard, Maestro, American Express, Diners Club, JCB, Discover, Union Pay credit cards and Google Pay, Apple Pay and Samsung Pay.

Bank Transfers are also accepted. Please contact us for this payment method.

We can also accept payment on the day by any of the cards mentioned above.

If you wish to pay in cash, please contact us directly by telephone or by email.

We are happy to welcome anyone from the age of 3 years old and above on some of our private tours, for example Castle and Sightseeing Tours.

Tours that include distilleries and breweries, due to the nature of the tour, there is an age limit of 18.

The majority of our tours are delivered in English. Some of the tours can be spoken in Brazilian Portuguese with an experienced Brazilian host, by arrangement only.

The size of our vehicle on our tours, allow us to carry one piece of luggage per passenger equivalent to 15 kg per person.

Our tours are not strenuous physical activities tours, the castle tours and coastal landmarks could involve a little walking across grass fields, so we would recommend you wear comfortable clothing and shoes, and a jacket is always advisable.

Some tours such as the Isle of Skye and the NC500, will require good walking boots as these will require quite a bit of hill walking.

We advise do not wear flip flops, ballerinas, high heels and sandals.

We supply water and some small snacks free of charge. But feel free to bring your own snacks and fluids.

Most places accept credit/debit cards, however, we highly recommend you to have some cash on your person as you cannot always rely on the internet access in the Highlands.

Don't forget your camera!

We will pick you up and drop you off, from your home, office or hotel. We can also arrange to pick you up from train stations in between Inverness and Aberdeen, but there is a extra charge for Inverness and Aberdeen train stations, please call or email for details.

All tours generally start at 08:00.

Yes. If you require an airport transfer to a hotel prior to a tour, you can book this online along with your tour of choice, please note that depending on your hotel location there will be different fees. Please contact us for further details on costs.

If you require a hotel pickup within Morayshire for a tour, this is free of charge. If outside Morayshire there will be a charge.

Tours start at 08:00.

Our tours do not include any meals, just the free snacks and water, but our tours will include stops for meals, if on a full day or multi day tour.

The restaurant meals or drinks purchased by yourselves are not included in the price of the tour.

  • Water and light snacks for the duration of the trip
  • Private Transportation for your party
  • Driving staff
  • A pay as you go mobile phone for your group to communicate with the driver if needed

  • This itinerary does not include flights, accommodation and airport transfer anywhere along the itinerary
  • Entrance to visitor attractions and suggested tours featured in the itinerary. However, advice on pre-bookings will be shared
  • Meals and drinks at lunch stops and any other stop needed
  • Entry/Admission charges to castles, natural parks, special tours, whisky tasting tour, etc
  • Travel Insurance, including cancellation insurance
  • Gratuities

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Private Tours, Taxis and Private Hire vehicle

Taxi and Private Hire Vehicle operators may have put in place new measures to help with physical distancing. You may wish to confirm payment arrangements to avoid, if possible, cash transactions. We recommend before starting your journey you wash or sanitise your hands.

On your journey

You should wear a face covering when using a taxi or private hire vehicle as a consideration to your driver. See further Scottish Government guidance on face-covering and exemptions.

You should also be aware of the surfaces, like door handles, you or others touch.

Be considerate to your driver by taking all your belongings and rubbish when leaving the vehicle.

Completing your journey

When finishing your journey, you should deposit any of your used tissues or rubbish in bins. We recommend you wash or sanitise your hands (and children’s hands if you are travelling with them) as soon as possible.

More in Moray Taxi Services has made available hand gel and face masks to all passengers. Contactless payment is preferred and a card machine is available. Online booking is available for tours.

The vehicle is cleaned after every trip and is sprayed with an antibacterial disinfectant spray. This includes door handle, seats and seat belts. A deep clean is done regularly.

The maximum number of passenger we are permitting at the moment due to the COVID-19 is 6 (six passengers).

 

More in Moray Tours and Transport has followed government and industry COVID-19 guidelines and has acquired the industry standard mark "We Are Good To Go". 

 

 

Scotland COVID-19 Advice