Office Phone and WhatsApp: +44 (0)7720249206

Terms & conditions

The terms and conditions hereunder will have been agreed to by you (the Client) prior to booking and bind you (the Client) to the hire from us (More in Moray Tours and Transport, the Company) of a driver and vehicle.

Your private chauffeur tour transportation booking with More in Moray Tours and Transport is made subject to the following terms and conditions for DAY TOURS AND MULTIDAY TOURS:

BOOKING RESERVATION AND PAYMENT

DAY TOURS

Full Payment

A refundable* full payment must be made by credit/debit cards at the time of the booking for online pre-designed itinerary bookings. (*see Cancellation section for exceptions)

A refundable* full payment for a bespoke itinerary booking must be made within 72 hours after having it approved and confirmed by the Company and the Client. Payment can be made by bank transfer or credit/debit cards. If paying by bank transfer, it should reach the Company within 72 hours after the recipient of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date. (*see Cancellation section for exceptions)

Any other special arrangement must be agreed between the Company and the Client.

Partial payment**

A refundable partial payment* can be requested at the time of the booking for all pre-designed itineraries and bespoke tours on Day Tours portfolio. The Company requests 50% of the total booking value to be paid upfront at the time of the booking. It can be paid by bank transfer or credit/debit cards. (*see Cancellation section for exceptions)

All partial payments for the pre-designed online itineraries and bespoke tour itineraries must reach the Company within 72 hours after the booking reservation is made. The card payment registered at the time of booking will be charged with the amount agreed in writing between the Company and the Client. If paying by bank transfer, it should reach the company within 72 hours after the recipient of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date.

To request this payment option please contact us at bookings@moreinmoray.com before booking your tour on the website – pre-designed itinerary online bookings and at the time of the confirmation and approval of your bespoke itinerary.

*****The remaining balance must be paid 30 days prior your tour start date*****

Any other special arrangement must be agreed between the company and the client.

**To facilitate the purchase of your tour. Your booking will be handled manually by the Company office.

Late booking reservation and payment

Bookings made from 30 days before the start up to 48 hours before the start of the private chauffeur tour must be paid in full by credit or debit cards. By means, payment by bank transfer must reach the company within 72 hours after the recipient of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date.

Bookings made from 24 hours before the start of the tour must be paid in full by cash, credit/debit card over the phone or on the day of the tour (card machine reader is available), prior service being provided.

Please contact the office on email info@moreinmoray.com or mobile phone/WhatsApp +44 (0) 7720249206 for last minute bookings.

No-show

A non-show on the day of the tour is charged 100% of the total value of the tour, non-refundable and non-transferrable.

MULTIDAY TOURS

Full Payment

A refundable* full payment must be made by credit/debit cards at the time of the booking for online pre-designed itinerary bookings. (*see Cancellation section for exceptions)

A refundable* full payment for a bespoke itinerary must be made within 72 hours after having it approved and confirmed by the Company and the Client. Payment can be made by bank transfer or credit/debit cards. If paying by bank transfer, it should reach the Company within 72 hours after the recipient of the booking reservation. If the payment is not received, the company has the right to cancel the booking and release the date. (*see Cancellation section for exceptions)

Any other special arrangement must be agreed between the Company and the Client.

Partial payment**

A refundable partial payment* can be requested at the time of the booking for all pre-designed itineraries and bespoke tours on Multiday Tours portfolio. The Company requests 50% of the total booking value to be paid upfront at the time of the booking. It can be paid by bank transfer or credit/debit cards. (*see Cancellation section for exceptions)

All partial payments for the pre-designed online itineraries and bespoke tour itineraries must reach the Company within 72 hours after the booking reservation is made. The card payment registered at the time of booking will be charged with the amount agreed in writing between the Company and the Client. If paying by bank transfer, it should reach the company within 72 hours after the recipient of the booking reservation.

If the payment is not received, the Company has the right to cancel the booking and release the date.

To request this payment option please contact us at bookings@moreinmoray.com before booking your tour on the website – pre-designed itinerary online bookings and at the time of the confirmation and approval of your bespoke itinerary.

*****The remaining balance must be paid 45 days prior your tour start date*****

Any other special arrangement must be agreed between the Company and the Client.

**To facilitate the purchase of your tour. Your booking will be handled manually by the Company office.

Late booking reservation and payment

Bookings made from 45 days before and up to 21 days before the start of the private chauffeur tour must be paid in full by bank transfer, credit, or debit cards. By means, payment by bank transfer must reach the Company within 72 hours after the recipient of the booking reservation. If the payment is not received, the Company has the right to cancel the booking and release the date.

For multiday bookings, it might not be possible to accept very late bookings due to administrative procedures and costs, especially during the High Season (APR – SEP).

Please contact the office on email info@moreinmoray.com or mobile phone/ WhatsApp +44 (0) 7720249206 for last minute bookings information.

No-show

A non-show on the day of the tour is charged 100% of the total value of the tour, non-refundable and non-transferrable.

IMPORTANT INFORMATION ON BOOKINGS SYSTEM/PAYMENTS – DAY TOURS AND MULTIDAY TOURS

Online booking fee: for all online bookings, a booking fee is applicable and added to the final price at the time of the checkout payment.

Credit/Debit card charges: More in Moray Tours and Transport do not charge extra fees for payments by credit/debit card. However, your credit/debit card provider may incur charges.

Booking system payment: the secure booking and payment systems are provided by FareHarbor and its partners and it is encrypted with 2048-bit encryption. Please refer to FareHarbor Private Policy for more details – https://fareharbor.com/legal/privacy

REFUNDS

No refund is applicable for no-shows

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given, unless there is an unforeseen situation beyond the Company ‘control. If the Client becomes ill, all hospital expenses, doctor fees, and repatriation costs are Client’s responsibility and the Company shall not be liable for any refund of the tour cost.

CANCELLATION

BY CLIENTS

DAY TOURS

Bookings can be cancelled with More in Moray Tours and Transport and a full refund (100% of the total value of the booking tour) will be issued when a 48-hour cancellation notice is given in writing by email, before the start of the tour.

Bookings can be cancelled with More in Moray Tours and Transport and a partial refund (85% of the total value of the booking tour) will be issued when less than 48-hour cancellation notice is given in writing by email, before the start of the tour. The Company will impose a cancellation charge of 15% of the total value of the booking tour to cover pre-arranged tour costs.

All cancellations must be in writing and made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to bookings@moreinmoray.com with your booking reference.

MULTIDAY TOURS

Bookings can be cancelled with More in Moray Tours and Transport and a full refund (100% of the total value of the booking tour) will be issued when a 30 days cancellation notice is given in writing by email, before the start of the tour.

Bookings can be cancelled with More in Moray Tours and Transport and a partial refund (75% of the total value of the booking tour) will be issued up to 21 days cancellation notice is given in writing by email, before the start of the tour.

Bookings can be cancelled with More in Moray Tours and Transport and a partial refund (50% of the total value of the booking tour) will be issued up to 14 days cancellation notice is given in writing by email, before the start of the tour.

Bookings can be cancelled however it cannot be refunded with More in Moray Tours and Transport if a less than 14 days cancellation notice is given in writing by email, before the start of the tour. The Company will keep 100% of the total value of the booking tour; no refund is due.

All cancellations must be in writing and made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to bookings@moreinmoray.com with your booking reference.

BY THE COMPANY (MORE IN MORAY TOURS AND TRANSPORT)

DAY TOURS AND MULTIDAY TOURS

If for any reason the Company is forced to cancel your private chauffeur tour, all money paid to More in Moray Tours and Transport will be refunded in full within 14 days of the cancellation notification received in writing. The Company will do its best to give to the Client an advance cancellation note; however, this may be beyond the Company control. Such circumstances may include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance.

When possible, More in Moray Tours and Transport will assist you in finding another service provider in the region, if you wish.

More in Moray Tours and Transport is not liable to pay for any additional compensation over and above the total payment received from the Client.

BOOKING AND ITINERARY CHANGES – DAY TOUR AND MULTIDAY TOUR

BY CLIENT

After the private chauffeur tour service being agreed, if you wish to make any changes to the (pre-designed or bespoke) private chauffeur tour itinerary, or depart the tour early, such alteration or departure will be entirely at your own expense and liability.

BY THE COMPANY (MORE IN MORAY TOURS AND TRANSPORT)

However, the Company may occasionally have to make changes either before or after you have booked. The Company will advise you of them as soon as possible. The Company reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure, such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, 3rd party cancellation or closure or other material external circumstances beyond the Company’s control.

The Company reserves the right to change an itinerary due to weather and/or travel conditions. These adjustments may be caused by seasonal operations of accommodations, attractions, major road improvement services, road closure, etc.

INSURANCES

More in Moray Tours and Transport has a full comprehensive insurance with passenger liability cover (£10,000,000) for the Company’s operations in Scotland. However, it does not mean you should not have your own comprehensive travel insurance. The Company highly recommended to Clients to arrange their own comprehensive travel and medical for the duration of their tours along with cancellation insurance. These are not provided by More in Moray Tours and Transport. It is essential to have an insurance which covers personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour.

OTHER NOTES

More in Moray Tours and Transport cannot be held responsible for unexpected circumstances such as flight or train delays or cancellations; the failure of embassies or consulates to grant visas; the inaccessibility of certain tourist attractions due to the actions of government bodies; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.

All attractions, method of transport (air, train, cruise), experiences, and ancillaries’ services (such as passes and accommodation broker) not operated by More in Moray Tours and Transport will be subject to the normal conditions of the individual operator and More in Moray Tours and Transport cannot be liable for any penalties or charges they may apply to their mutual Client (you).

The Company cannot be liable for any other costs customers may incur such as flight, accommodation and travel expenses. This includes costs (entry/tours fees) for tourist’s attractions, distilleries (tours and tastings), castles, sport activities, museums, tourists pass such as Northern Light Pass, Moray Firth Golf Pass, NC500 membership, food and drinks costs and others, unless clearly stated by the More in Moray Tours and Transport on your booking confirmation.

The bespoke itinerary is planned and agreed by the Client and the Company. The Company considers any Health and Safety legislation and practices, along with the feasibility of the itinerary depending on time of the year. The Client and the Company will work together to design the best possible itinerary for the Client’s party considering local seasonality.

Alternatively, if it is a pre-designed itinerary, the Company has the responsibility to deliver what has been sold, unless it is the Client’s wishes to adapt/adjust the pre-designed itinerary and/or it is impossible to do it due to force majeure such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, 3rd party cancellation or closure or other external material circumstances beyond the control of the Company. The Company’s itinerary will reflect the availability of attractions, but not limited to the seasonality opening times and availability of visiting times within the day at attractions. This is valid for pre-designed and bespoke itineraries.

Private chauffeur tours include collection from and return to the Client’s accommodation unless agreed otherwise. The pickup point of your private chauffeur tour can be flexible , however, please note that there are extra fees for picking up and dropping off at some train stations outside Morayshire area (Inverness and Aberdeen) and airport such as Inverness, Aberdeen, Edinburgh, and Glasgow – see website for further details or contact us at info@moreinmoray.com

Clients are requested to be ready to start the tour on time, especially on Multiday Tours. The Company needs to ensure the itinerary will be delivered according to both parties’ agreement. The return time is always an estimate and it is never fully guarantee due to any issues that may occur during the journey and not limited to road accidents, heavy traffic, weather conditions, etc.

The Company will accept only one booking per day. It is guaranteed that only your party is going to be served on the day. All private chauffeur tour bookings (pre-designed and bespoke itinerary) are subject to calendar availability due to the demand for tours in one specific date. It is recommended to make a booking as well in advance as possible due to vehicle availability.

The Company is a transportation service business and it is not able to book accommodation, attractions, and activities, unless stated on the itinerary. However, it can make suggestions and align the transportation services provided by the Company according to Client’s third-party bookings. On our Company’s website you will find a list of accommodations, activities, and attractions with direct link to their properties and services/products. Restaurants and places to eat such as hotels and coffee shops/bistro/pubs can be pre-booked due to the new COVID -19 procedure – to be discussed at the time of the booking and depending on their availability for the day.

The Company must be notified in advance of Clients which are suffering from any medical condition or are taking medication which is likely to interfere with the agreed private chauffeur tour itineraries. There are itineraries not recommended to any person whose fitness level or medical condition are not appropriated to the level for activities/attractions participation. The Company has the right to refuse anyone matching this scenario. In such cases compensation will not be offered by the Company.

The Company also has the right to refuse any person whose apparently is not fit to travel. This includes fever, disease, contagious viruses, alcohol & drug abuse, or any other symptoms that might cause upset to other passengers. It is strictly prohibited to consume alcohol, smoking and/or vaping on our vehicle. Under this circumstance, a full cancellation charge applies to the passenger and the Company shall have no further liability to that passenger.

The Company recommends to Clients to be at the airport at least 90 minutes before the aircraft departure and at the train station at least 45 minutes before the train departs. The Company cannot be liable for any missed flights or train departures caused by roads disruption, roads accident and any other unforeseen situation beyond Company’s control.

The Company will pass on to the Client any penalties charges received due to Clients’ interference.

The Company will revert any vehicle damage costs caused by the Client during the trip period. The vehicle will be repaired by someone from the Company choice and the costs passed to the Client.

The Company reminds Clients that their properties are carried at their own risks. Any Client’s property left in the vehicle will be returned to the owner as soon as possible and the Company will charge the Client for any costs due to this action.

More in Moray Tours and Transport, the Company does not supply child ‘seats. However, if Clients have their own child’ seat, this will need to be fitted into the vehicle by them.

The Company has the duty of protecting its driver and Clients. Health and Safety driving procedures are always in place. The UK/Scottish driving legislation is severe, and our drive has a vast experience in safe driving and driving legislation. Traffic and parking laws will always be respected, following the most appropriate routes.

MINIMUM AGE ON MORE IN MORAY TOURS AND TRANSPORT TOURS

The Company will not take any Client under the age of 18 to any Whiskey/Gin/Brewery private tours. Kindly note that many distilleries do not admit visitors under 18 years old. Therefore, the Company has decided to do make these tours unavailable to anyone under the age of 18.

COMPLAINTS

Unfortunately, if there is an occasion where the Client wishes to make a complaint. Please send it by email, as soon as possible to office@moreinmoray.com. Nothing contained in these Terms & Conditions affects the Statutory Rights of the Client.

The company reserves the right to change these terms and conditions when necessary

© 2020 More in Moray Tours and Transport - All Rights Reserved

 

 

Private Tours, Taxis and Private Hire vehicle

Taxi and Private Hire Vehicle operators may have put in place new measures to help with physical distancing. You may wish to confirm payment arrangements to avoid, if possible, cash transactions. We recommend before starting your journey you wash or sanitise your hands.

On your journey

You should wear a face covering when using a taxi or private hire vehicle as a consideration to your driver. See further Scottish Government guidance on face-covering and exemptions.

You should also be aware of the surfaces, like door handles, you or others touch.

Be considerate to your driver by taking all your belongings and rubbish when leaving the vehicle.

Completing your journey

When finishing your journey, you should deposit any of your used tissues or rubbish in bins. We recommend you wash or sanitise your hands (and children’s hands if you are travelling with them) as soon as possible.

More in Moray Taxi Services has made available hand gel and face masks to all passengers. Contactless payment is preferred and a card machine is available. Online booking is available for tours.

The vehicle is cleaned after every trip and is sprayed with an antibacterial disinfectant spray. This includes door handle, seats and seat belts. A deep clean is done regularly.

The maximum number of passenger we are permitting at the moment due to the COVID-19 is 6 (six passengers).

 

More in Moray Tours and Transport has followed government and industry COVID-19 guidelines and has acquired the industry standard mark "We Are Good To Go". 

 

 

Scotland COVID-19 Advice